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01
Do I have access to the tech support center 24 hours 7 days a week?
Yes, our technical support center is open 24 hours 7 days a week to provide our customers service, around the clock. You can receive Live Chat, Phone, and Help desk service from our 24 / 7 available customer support team for immediate problem resolution. [NB: Not Applicable for Reseller Hosting]
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02
How can I make a payment?
We accept these major credit cards - Visa, American Express, Discover and MasterCard. Since credit card transactions are immediate and fully controlled by the credit card owner, you can perform immediate signups, upgrades, downgrades, receive refunds and choose which card should be billed at any time using Payumoney
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03
[Shared Hosting] Does Hostcode have a "Control Panel" or some other utility to manage my website?
Yes, Hostcode features an enhanced user interface that is fully integrated with cPanel. Our single-sign on control panel gives you access to domain registrations, SSL certificates, and other hosting account features. Our hosting accounts feature cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.
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04
[Reseller Hosting] Who is responsible for providing support to my customers?
You as the reseller will be responsible for providing support to your customers. Hostcode will provide you, the reseller with support 24/7 via e-mail, live chat and telephone. You will also have access to our extensive Knowledge base, video tutorials & more.
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05
[Social Media Services] How will you add Social Media followers/likes?
We have a built up a Huge Social Network system that will be use to promote our customers fans page. Best of all, we don't need your login details or require you to follow them back.
